Writing

Friction

A project falling apart, fifty-odd UI defects and no source of truth, and what staying in it taught me: friction only sharpens you when there's something steady to work against.

Jun 2026

4 min read

career

mindset

Article: When UX Becomes AX

When UX Becomes AX

What designing for agentic systems actually looks like — mapping real workflows, defining agent behavior, setting guardrails — and why the skills designers already have are the ones that matter most.

Jan 2026

4 min read

ai

agentic-ai

design

Article: Designing Your Own Relevance

Designing Your Own Relevance

How pressure, curiosity, and transferable skills created a career path no one handed me. On finding your niche, navigating identity shifts, and building relevance by staying grounded in what's true about how you work.

Sep 2024

4 min read

career

growth

leadership

Article: Leading Design Innovation

Leading Design Innovation

On what leading design as a strategic function actually looks like in practice: building infrastructure that changes what's possible downstream, automating the mechanical parts of delivery, and staying close enough to the work to make decisions that matter.

Oct 2024

2 min read

design

leadership

Article: The Ramstack

The Ramstack

A future-proof approach to front-end design isn't about specific tools—it's about the principles beneath them. On headless complexity, tech debt, and why interoperability should be the core of your design practice.

Nov 2022

4 min read

design-tools

front-end

philosophy

Article: The Future of Design

The Future of Design

Speculation on where design is heading. From siloed to integrated, static to dynamic, proprietary to open-source—the future of design is defined by tensions, not destinations.

Mar 2024

4 min read

design

future

philosophy

Article: The Designer in the Age of AI

The Designer in the Age of AI

Shifting from inspectors to system stewards. As tools automate comparison and regression, designers become orchestrators who define baselines, set standards, and protect coherence.

Jun 2024

1 min read

ai

design

Article: Design Tokens - A Shared Language That Outlasts the Tools

Design Tokens: A Shared Language That Outlasts the Tools

Why a shared design language is the most resilient investment teams can make as tools, roles, and workflows keep evolving. In a time when everything else in tech feels like shifting sand, design tokens are the bedrock—tiny pieces of your design's DNA that become a shared language everyone can speak, ensuring consistency and adaptability even as the design tools around them evolve.

External ↗

design-systems

tokens

Article: The Distance Between Request and Outcome Is Now Your Brand

The Distance Between Request and Outcome Is Now Your Brand

As agentic AI raises customer expectations for responsive, intelligent service, the gap between what companies promise and what they reliably deliver becomes their actual brand identity.

External ↗

ai

agentic-ai

Article: Designing Genie - Pioneering Agentic AI for Delivery

Designing Genie: Pioneering Agentic AI for Delivery

Designing agentic systems forces you to rethink how work gets done. Not in the abstract, but in the day-to-day reality of delivery: shifting requirements, scattered context, rising risk, and teams stretched thin. This article explores how we built Genie—an agentic orchestration layer that consolidates context, generates requirements, surfaces risks, and automates workflows—and the three mental model problems we solved in designing for agentic AI.

External ↗

ai

agentic-ai

Article: The Best QA Is the One That Doesn't Have to Happen

The Best QA Is the One That Doesn't Have to Happen

Strong baselines. Early DQA. Less testing later. When quality is built into the baseline from the start, QA shifts from discovery to confirmation — and the best QA process is one that doesn't have to happen.

Aug 2023

4 min read

quality

process

qa

Article: Designers as Final Checkpoint

Designers as Final Checkpoint

Maintaining authority through validation. When designers act as the final checkpoint before release, they protect the integrity of interaction, communication, accessibility, and system coherence.

Sep 2023

1 min read

design

qa

Article: Manual vs. Automated Is the Wrong Debate

Manual vs. Automated Is the Wrong Debate

The complementary role of human and machine intelligence. Automation is acceleration, not intelligence. The future of quality is machines for detection, humans for discernment.

Jan 2024

1 min read

quality

automation

Article: Delivering Fewer, More Complete Things

Delivering Fewer, More Complete Things

True velocity through completion, not volume. It's better to deliver fewer tickets that are truly done than more tickets that will be reopened. Rework is invisible drag.

Nov 2023

1 min read

velocity

strategy

The Guardrail Problem

AI makes design fast. Dangerously fast. On why code friction is the discipline the process needs, and how to build constraints that let you run.

Apr 2026

2 min read

design-process

ai-tools

design-systems

Ego

On the difference between the discomfort that makes you better and the kind that follows you home — and how to tell which one you're feeding.

Mar 2026

2 min read

career

mindset

growth

Make It Pop

Finding joy in enterprise design when the craft has moved from pixels to systems, and why the human part of the work matters more as tools get better.

Mar 2026

2 min read

career

enterprise-ux

design-systems

Imposter Syndrome Never Fully Goes Away

On showing up prepared without knowing the right answer, learning to sit with that discomfort, and being kind enough to yourself to build the support before you need it.

Mar 2026

2 min read

career

mindset

growth

Design Learnings & Principles

Design Learnings & Principles

A living collection of wisdom from opinionated mentors, teachers, and personal design observations. From foundational principles to leadership lessons, this is a journal of continuous learning in design, code, and craft.

Jun 2023

4 min read

design

leadership

Select Work

Case Study: Design Token Pipeline for a Multi-Brand HMI Platform

Token Pipeline for a Multi-Brand HMI Platform

How I built a unified token architecture, an AI-guarded lint pipeline, and a one-command dev loop that kept Figma, code, and AI tooling in sync across four brands, two themes, and two modalities — for a multi-display vehicle Human-Machine Interface platform.

6 min read

design-systems

tokens

ai

Case Study: The /design Agent

The /design Agent

An isolated Storybook environment powered by AI — one command to start. How I built a design layer on top of an agentic framework, and what I learned about operationalizing change in a service company where the best handoff is still a handoff.

5 min read

design-engineering

storybook

ai

Fortune 100 Planning Tool Dashboard

Fortune 100 Planning Tool

A strategic planning tool for a Fortune 100 company — making complex organizational data across business units, budgets, and initiatives navigable without flattening it.

3 min read

dashboard

analytics

OnLogic Product Configurator
Client WorkRequest Access

OnLogic Product Configurator

OnLogic's customers are IT professionals configuring industrial PCs with specific hardware requirements — where a wrong choice has real consequences. Migrated from a legacy platform to composable commerce, with a configuration flow built around real dependencies.

4 min read

commerce

configurator

Kum & Go Mobile Loyalty App
Client WorkRequest Access

Kum & Go Mobile Loyalty App

Founded in 1959, Kum & Go redefines convenience with customer-centric offerings. Partnering with Orium, they launched a new digital experience featuring enhanced promotions, loyalty programs, and improved merchandising.

4 min read

loyalty

mobile

Softchoice Website Replatform
Client WorkRequest Access

Softchoice Website Replatform

When a brand launches a new identity, the website needs to reflect it—without breaking what already works. Redesigned Softchoice's website to reflect their new brand identity, working within their existing CMS structure. Enhanced modules, introduced motion design, and collaborated closely with development to ensure design fidelity.

3 min read

rebrand

motion-design

Explorations: design work and process

Explorations

UI experiments, design process, and work-in-progress from across projects.

visual-design

explorations

Tools & Open Source

Design Token Starter — multi-brand token architecture

Design Token Starter

A layered token architecture for personal projects and design systems — multi-brand, theme-aware, and Figma Token Studio ready. Two files to import, zero classes required.

5 min read

design-systems

tokens

open-source

counter-fill: typographic counter-space fill experiment

Counter Fill: Colouring the Holes in Your Type

A script that fills the enclosed counter spaces inside letterforms — the holes in o, e, a, g — with any colour or gradient. Generative, font-agnostic, and built on real DOM text so it stays accessible.

8 min read

experiment

canvas

typography

open-source

Doc: Design Guard

Design Guard

A lightweight design guard that scans staged files for hardcoded lengths (px/rem/%/etc.) and colors, nudging code toward design tokens.

2 min read

cli

design-systems

Doc: Smart Quotes Fixer

Smart Quotes Fixer

A safe script that converts straight quotes to smart quotes in rendered content without touching code, bindings, or attribute delimiters.

3 min read

cli

npm

logo.svg

Jacques Ramphal

I lead design work where systems, code, and AI meet—building the practices and platforms that let cross-functional teams deliver meaningful products efficiently and sustainably.